DigiJewels App follows a transparent refund policy for its software and digital services. Refunds may be considered only in genuine cases such as duplicate payments or billing errors, subject to verification and approval as per company policies.
DigiJewels App provides software services and digital business solutions for jewellery businesses. By subscribing to or using our services, users agree to the terms mentioned in this Refund Policy.
Payments made towards subscriptions, onboarding charges, software setup fees, custom development services, or other digital services are generally non-refundable unless specifically approved by DigiJewels App management. Refund requests may only be considered in genuine cases such as duplicate payments, technical billing errors, failed transactions, or situations where payment has been deducted but services were not activated properly.
Users requesting a refund may be required to provide valid payment proof, transaction details, and relevant supporting information for verification purposes. Approved refunds, if applicable, will usually be processed within 7 to 14 working days through the original payment method.
Refunds are not applicable for partially used subscriptions, service usage already consumed, delays caused by third-party service providers, or issues arising due to incorrect information provided by users.
DigiJewels App reserves the right to review, approve, reject, or modify refund requests based on the nature of the issue and applicable business policies.
DigiJewels App is a software development and service platform only. We do not directly sell or trade gold, silver, jewellery, coins, or precious metals.